NSW Ambulance confirmed in writing that changes have been made to the way they handle Adrenal Insufficiency patients request for Hydrocortisone.

The changes come after a complaint I made about the quality of service I received on January 10th following an Assault.

On the night of the incident, I requested a shot of Cortisol from paramedics but was declined. I had advised paramedics and Police that I have Adrenal Insufficiency.

My discharge summary later confirmed I sustained a fractured nose and orbital wall (eye socket).

The letter explained that paramedics acted within the protocol and that my body’s vitals were within ranges set out by the most recent guidelines available to paramedics on January 10th, 2021.

The letter also details changes made to the protocol on 27th March 2021 that state:

‘Paramedics should not discount a request for hydrocortisone administration from a patient with adrenal insufficiency as signs and symptoms of adrenal crisis may vary from patient to patient.’ the letter on July 27th, 2021 reads.

I thank NSW Ambulance for taking notice and implementing changes to the protocols.

I wish to reiterate the importance of speaking up and advocating for positive change.

An adrenal crisis can be life-threatening, always seek immediate medical attention. Call emergency services on 000. Always seek professional advice from a trained medical professional.